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Coronavirus (COVID-19) Notice

Important Documents

Please find some helpful information about the changes you can expect to see at our clinic during COVID-19

Reopening Guide »

Changes at the Practice Infographic »

We hope you and your family are in good health. We are sorry that we have had to cancel and rearrange so many patient appointments, due to the government instructions to effectively close all dental practices during the height of the Coronavirus crisis.

Following recent government announcements, we reopened our practice on the 15th of June. Although this is welcome news, it will take some time before our services return to what you previously experienced as normal

Our community has been through a lot over the last few months, and we are all looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your care and safety.

Infection prevention and control has always been a top priority at Specialist Dental Care and we hope you have noticed this during your previous visits to our practice. Our infection control processes were developed so that when you receive care, it is both safe and comfortable for you and our staff are protected.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on the new guidance that has been issued and have modified our protocols to take these into account. As a result, you may notice some changes when you next visit the practice. For example:

  • We will communicate with you beforehand to ask some questions and update your medical history.
  • When you arrive in the area, please let us know by telephone and wait outside or in your car (rather than coming straight to the door). When the team is ready, one of our nurses will phone you back to let you know.
  • You will be greeted at the door, where your temperature will be taken and medical history confirmed.
  • We have hand sanitiser that we will ask you to use when you enter the practice and before you leave and at other times as appropriate.
  • You will then be escorted directly to the surgery.
  • Our staff will be wearing enhanced PPE to protect you and our team where social distancing cannot be maintained.
  • We no longer offer magazines and you will notice that other difficult to clean items have been removed.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
  • Before treatment you will be asked to use an antiseptic mouthwash.
  • We are installing air filtration units with anti-viral activity in the treatment rooms to supplement our existing mechanical ventilation systems.

How you can help:

  • If you develop symptoms before your appointment, please contact us and do not attend the practice.
  • With the exception of patients with carers, please attend your appointment alone.
  • Please try to avoid bringing unnecessary items into the building e.g. bags, shopping etc.
  • Please do use the hand sanitiser supplied upon entering and before leaving the premises and consider wearing a face covering, or be prepared to wear one if asked.
  • Please maintain social distancing of at least 2 metres from other patients and staff where possible, although we will change the way we schedule patients in order to minimise the number of people in the building at one time.
  • Try to minimise the use of toilet facilities and please don’t clean your teeth in the practice, but do this at home.
  • Payment should be made by card or bank transfer where possible.
  • Confirm your email address and other contact details so that we can reduce the use of paper invoices and receipts.

We are confident that our team can offer you a safe and effective service in these unprecedented times. We hope the global and national situation with Covid-19 will improve in the not too distant future, so that we can ease some of the stringent measures that we have had to introduce.

In the meantime, we wish you all the very best and hope to see you soon to continue your care.

Yours sincerely
The Team at Specialist Dental Care